Program Features

The following Platinum Support Plan services are offered on a per product, per user basis.

• Printed Manual.
• Product CD via mail.
• FREE Complimentary CD.
• Unlimited support via web support form, e-mail, telephone or fax .
• Request for FREE customizable product task-based homepage. More info...
• Request for FREE customizable reports not available in the Report Library. Maximum 36 reports per year. More info...
• Request for help when importing files into our products, or ask us to import the files for you.
• Each support incident is equal to a single issue or problem that cannot reasonably be broken down into subordinate parts.
• Support is limited to program problems and answers to general usage questions. Responses to questions relating to operating system functionality, development environments, and the operation of various Windows technologies are not included.
• Not all services are available for all products. Please contact us for details.

Service Hours

Service hours are from 7AM to 7PM GMT Monday through Saturday.