How it Works

The Support System is a 3-tier program which is designed to meet the needs of the customer.

1. Evaluation

Once you download a product, you are entitled to 30 calendar days for evaluating the software. The 30 evaluation days start counting from the first day you install the product on your machine. During these 30 evaluation days, you will be entitled to 30 calendar days free technical support. Once the 30 days are over, the software will be locked and you can not use it anymore unless you register it.

2. Registration

To register a product, you need to supply us with the License Key. This can be obtained either from the Registration Screen, or else from the Help About screen. Once we receive payment, we will issue and email back an Unlock Code against the License Key you supplied.

To fully register a product, simply type in the Unlock Code into its appropriate place and click on the Register button. You will be entitled to unlimited use of the product, with no restrictions whatsoever. Upon registration, you are also entitled to 3 calendar months free technical support. If after this period you require more support or upgrades, you need to purchase a maintenance agreement in the form of a Priority or Priority Plus support package.

After registering a product, you will immediately receive an updated recipe database which the latest recipes which will be over 1000's!

3. Maintenance

When you subscribe to one of the available support plans, you will be entitled to the following:

• Free Technical Support
• Free Product Updates
• Free Product Information
• Free Complimentary CD

A support plan expires after 12 months. If you would like to continue benefiting from our flexible support system, a new subscription must be purchased.